+1.212.431.7272 | citehome@citenyc.com

Store Policy

terms and conditions

Please read our Privacy Policy for the details of how we treat the information we collect from you and what steps we take for your protection.

Your Account 

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use citenyc.com only with involvement of a parent or guardian. Citenyc.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Order Status

You may login using your email address and chosen password to view order history, print receipts, pick up tracking information and details regarding your order.

Sales Tax

Citenyc.com charges no sales tax on any orders shipped outside of the state of New York within the United States. You are expected to comply with your state’s current laws regarding purchases over the Internet.


‘Free shipping’ refers to curbside drop-shipments within the continental United States only. Does not include inside or white-glove delivery, assembly or debris removal. Cannot be combined with any designer/trade discounts. Shipping is free whenever possible within the continental United States. Citenyc.com will attempt to ship all merchandise within seven to ten business days of purchase unless otherwise specified. Delivery estimates are good faith estimates only. Citenyc.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.


Merchandise purchased from citenyc.com may be returned for store credit or exchange only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling 212.431.7272. returns received and not pre-authorized will be subject to 30% restocking fee. Non-stock items, special orders, lighting and polycarbonate items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer’s expense, to: cite 32 greene street new york, ny 10013. Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 14 days of delivery… Please inspect your items immediately upon delivery… Claims received after 14 days of delivery will not and cannot be processed.

Order cancellation

Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and 30% restocking fee in addition to any shipping charges incurred.

Trade & Contract Program

We offer a discount on certain items to qualified architects, interior designers, design professionals, developers and property owners.

How to place Trade orders

Simply place your order by visiting our showroom at 32 Greene Street, or by calling 1.866.764.0888.

Changes to Terms and Conditions and To Site 

Cite reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Citenyc.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.


You agree to indemnify and hold harmless cite and citenyc.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.


We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

What are you looking for?

Your cart