Frequently Asked Questions
will my order be charged tax?
we do not charge sales tax on any orders shipped outside New York state.
will my order be charged a shipping fee?
90% of our items ship for free. if your order requires a delivery fee it will be clearly disclosed at the time of order.
are samples available?
yes! we are happy to send textile and finish samples. please e-mail your request to firstname.lastname@example.org
do you offer trade pricing, or volume discounts?
yes we do. please call us toll free 1.866.764.0888 to see if your order qualifies.
what is the lead time on my order
lead-times can vary depending on the item ordered. some items are in-stock and ship immediately, while others are made to order with lead-times of 8-12 weeks or more.
do you sell licensed authentic designs or are they knock-offs?
we only sell authorized and licensed products from the original manufacturers and view knock-offs as illegal.
what does “quick ship” mean?
quick-ship means an item is in-stock and ready to ship.
can i request expedited shipping for an additional fee?
under unique circumstances this is possible.
is this item in stock?
all of our products on-line list lead-time and availability. please check the product page of the item you are interested in.
what is the status of my order? i could not find this info in my account.
if you are not able to ascertain your order status on-line please call us toll free 1.866.764.0888
what type of delivery should i expect? ups, fed ex, curb-side, inside, or white glove?
your order will be shipped the most efficient method and will depend on many factors such as size, location of factory and destination.
do we ship outside of the continental u.s.?
no. we regret we are not able to sell or ship our products to customers outside of the continental u.s.
do you have a retail store? where are you located?
we have a lovely showroom located in soho, new york city.
where can i see this item in person?
please call us toll free 1.866.764.0888 and we will attempt to refer you to a local dealer in your city.
from where does this item ship?
all items ship from our warehouse or from partner warehouses and factories in the u.s. and europe.
is assembly required?
most of our items do not require assembly, though assembly is required on some items. if in doubt please call us toll free.
what are your live customer service and showroom hours?
live customer service via telephone is available monday-friday from 10am – 6pm eastern time. our physical showroom is open to the public monday-saturday from 11am-7pm and sunday from 12pm-6pm.
what is our return policy, how do i return an item?
please refer to our policy page Store policy